Professional Zone

Independent Person for Complaints- National

Associate: Sessional Hours
Salary:        London - £17.75 per hour 
                    Outside London - £16.75
Coram Voice are looking for professionals to join our existing pool of Independent Persons for Complaints (IPCs) across the country.

Independent Persons for Complaints work alongside an Investigating Officer (IO) to provide an independent element to the formal (Stage 2) investigation of complaints under the Children Act 1989. They give the complainant (who may be a child, young person or adult) the opportunity to express their view, ensure the child or young person’s rights and best interests are at the centre of the investigation and that the investigation process is open and transparent. They write a report on the investigation which, together with the IOs report is submitted to the agency for adjudication.

We are looking for professionals who have a genuine commitment to the rights of children & young people to have a voice in the way they are cared for, in decisions that are made about their lives and the services they receive.

Applicants will need to have good analytical, investigative and problem solving skills and be available to respond quickly and flexibly to referrals. We would welcome applications from candidates who have experience of working within statutory and voluntary agencies. A willingness to travel will increase the number of cases that could be allocated to you.

As associates you will be expected to submit regular claim forms and no payments will be paid upfront to cover costs incurred whilst carrying out casework or attending training. The nature of associate work means that we cannot guarantee set or regular working hours and complaints will be allocated dependent on associate’s availability, location and the needs and demands of the individual case.
The closing date for this role is Friday, 29th June 2018 at 9am 
Interviews: TBC 
For further details please click on the links below, email 
Please note CV's will not be accepted.
All posts are subjected to an Enhanced Disclosure and Barring Service check and successful candidates will not be able to work unsupervised with children or young people until the completion of this process.

Please note that people employed by a local authority cannot work for Coram Voice in the same authority.

All Coram Voice workers are required to comply with Coram Voice Codes of Practice and Code of Ethics.

All successful candidates will be expected to complete our Being a Voice and Complaints courses. Whilst completion of the training is compulsory, flexibility with the timing of attendance is negotiable where there are exceptional circumstances.

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